Once your order is received, it will be processed immediately in our warehouse so your package arrives as quickly as possible. Therefore, address changes are only valid within the first 30 minutes. Please contact our customer service directly at kundenservice@smilesecret.de.

Cancellation of your order is no longer possible after the order confirmation has been sent. Further information can be found in our Terms and Conditions.

First of all, we're very sorry that your package arrived damaged. We're committed to finding a solution as quickly as possible. Since we're primarily your contact for orders in our shop, we'll do everything we can to ensure your satisfaction. Please send us an email with the collected information: photos of the goods, the shipping box (if applicable), your name, address, and the order number.
Please note that only with the correct information can we assist you as quickly as possible. Otherwise, our customer service will have to request this information from you in advance. We will then contact the delivery company and investigate why your package arrived damaged. Our customer service representatives will contact you immediately once the shipping company has processed your request.

If you are not satisfied with the quality of your product, please contact our customer service with your concerns. Please have your name, address, and order number ready so our customer service can process your request as quickly as possible. If something arrived defective, please take photos of the product or, if applicable, the shipping box and contact our customer service with the above information. We will endeavor to work with you to find the best solution for you.