Germany – Free shipping from 50€, otherwise 3.90€

Europe-wide – Free shipping from 50€, otherwise 3.90€

Other countries of the world – Free shipping from 50€, otherwise 9,90€*

Any customs duties or local taxes must be borne by the recipient. Shipping costs and VAT depend on your location and are therefore initially displayed as flat-rate estimates in the shopping cart. These values ​​are updated during the purchase process and finally displayed in the totals overview.

Our shipping times may vary. Once your order is received, it typically takes 1-2 days for it to be processed at the shipping facility. From the moment the package is ready for shipment and you receive the shipping confirmation email, you can expect your package as follows:

Germany and other European countries 2-4 days

French overseas territories up to 15 days

Other countries in the world 7 to 10 days

Due to COVID-19, delivery delays may occur.

*Excluding customs processing time. If you still haven't received shipping information after 10 days, please contact us at kundenservice@smilesecret.de

As soon as your package leaves our warehouse, you will receive a shipping confirmation email. This email contains all the information you need to track your package.

All orders are shipped from Germany. For this reason, no customs duties or import taxes are charged within the EU. These may apply outside the EU. For deliveries to countries such as Switzerland, customs duties are usually only charged on goods worth approximately €150 or more. However, it is important to note that import sales tax is still payable. 100% of customs duties are borne by the customs authorities of the receiving country and must be borne by you. If you refuse to accept the package, customs duties will still be charged. These will then be deducted from your credit if the package is returned by UPS or DHL.