Shipping costs & returns
Shipping costs
| Countries | Shipping costs |
|---|---|
| Germany | Free shipping from 50€, otherwise €3.99. Express shipping €4.99 € |
| Europe-wide | Shipping costs 4.99€ |
| Other countries in the world | Shipping costs 14.99€ |
* Any customs duties or local taxes must be borne by the recipient.
Shipping costs and VAT depend on your location and are therefore initially displayed as flat-rate estimates in the shopping cart. These values are updated during the purchase process and finally displayed in the totals overview.
Delivery times
Our shipping times may vary. Once your order is received, it typically takes 1-3 days for it to be processed at the shipping facility.
From the moment the package is ready for shipment and you receive the shipping confirmation by email, you can expect your package as follows:
| Countries | Delivery times* |
|---|---|
| Germany and other European countries | 2-4 days |
| France with overseas territories | up to 15 days |
| Other countries in the world | 4 to 6 days |
* Without customs processing time
If you still have not received shipping information after 10 days, please contact our customer service .
Returns
You have 14 days from the date you have taken possession of the goods to cancel your order if the goods are sealed. Further information can be found in our cancellation policy.
Please note that we cannot cover any shipping costs already incurred or the return costs. We ask that you package the products securely to prevent damage during shipping.
Please send your order to the following address:
Bischofskamp 18
31137 Hildesheim